Refund Policy

Last updated 13 November 2026

We want Crew Anvil to be worth what you pay for it. This is how refunds work.

Free pilot

If you are on a free pilot (30 days) there is nothing to refund. Cancel any time before it ends and you will not be charged.

Paid plans

• If you are not satisfied, tell us within 14 days of your first paid charge and we will refund that payment in full.
• After that, you can cancel at any time. You keep access until the end of the period you paid for, and we do not refund part-periods, unless we end your account without cause (see the Terms) or the law says we must.
• If we charged you by mistake, or twice, we will refund the extra charge.

How to ask

Our payments are processed by Paddle, our Merchant of Record, who issues the refund to the payment method you used. Email us at office@crewanvil.com with the email you signed up with and we will arrange it, or contact Paddle through the link in your receipt. Refunds usually reach you within 5 to 10 business days, depending on your bank.

Your statutory rights

This policy does not reduce any rights you have under the law where you live.

Operator: Crew Anvil, 3959 Fairlands Drive, Pleasanton, CA 94588, United States. the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction applies.