Crew Anvil
Terms of Service

Terms of Service

Last updated 13 November 2026

These terms are the agreement between you (the business that signs up, "you") and Crew Anvil ("we", "us"), which runs Crew Anvil at https://crm.crewanvil.com. By creating a company account or using Crew Anvil you accept them. If you are signing up for a business, you confirm you may bind that business.

1. What Crew Anvil is

Crew Anvil is online software for small field-service businesses: customers, quotes and estimates, jobs and schedules, recurring work, photos, invoices and email reminders. It is for businesses, not for personal or household use. It does not take card payments on your behalf at this time: you record the payments you receive.

2. Your account and your crew

  • The owner who creates the company is responsible for the account and for everyone they add.
  • Keep passwords private and tell us at once if you think an account was used by someone else.
  • You must give accurate information and be at least 18 years old.

3. Acceptable use

You agree not to:

  • break the law, or send customers misleading, abusive or unsolicited bulk messages;
  • upload anything you have no right to upload, or anything harmful (malware, illegal content);
  • try to access another company's data, probe or overload the service, or resell it without our written agreement.

We may suspend an account that breaks these rules or puts the service or other customers at risk.

4. Your data

You own what you put into Crew Anvil: your customers' details, jobs, photos, estimates, invoices and settings ("your data"). You give us permission to store and process it only to run the service for you. The Privacy Policy explains this in more detail, including that for your customers' personal data you are the controller and we are the processor.

You are responsible for having the right to hold and use your customers' data, for telling your customers how you use it, and for the accuracy of the estimates, invoices, prices and tax you issue through Crew Anvil. We are not an accountant or tax adviser.

5. Free pilot, fees and billing

  • Early shops may use Crew Anvil free for 30 days. After that the price we agreed with you or showed at sign-up applies. We will tell you before the free period ends and we will not charge you without your agreement.
  • Our order process is run by our online reseller Paddle.com. Paddle is the Merchant of Record for all paid orders. Paddle handles payment, invoices, sales tax and VAT, and customer billing enquiries, and its checkout buyer terms apply to your purchase.
  • Prices exclude taxes unless stated. Taxes that apply are added at checkout.
  • We may change prices with at least 30 days' notice. The change applies from your next billing period, and you can cancel before it. A price we have agreed with you for a stated period (for example a founding-shop price for your first 12 months) does not change during that period.
  • Refunds are covered by the Refund Policy.

6. Availability and backups

We work to keep Crew Anvil running and we back up the database every night, but we do not promise it will be available all the time or free of errors, and the service has no uptime guarantee. We may carry out maintenance, and we will try to do it at quiet times. You should keep your own copy of anything you cannot afford to lose, such as bank details or the originals of important photos.

7. Ending the agreement

  • You can stop using Crew Anvil and cancel at any time from your billing contact or by emailing office@crewanvil.com.
  • We may end the agreement if you seriously or repeatedly break these terms, or on 30 days' notice for any other reason (in which case we refund any prepaid period that is unused).
  • After the account ends, you can ask us for a copy of your data in a standard file format. We delete your company's live data within 30 days of the account ending. Nightly backups are overwritten within a further 14 days.

8. Intellectual property

We own Crew Anvil and its software, design and name. You get a limited, non-exclusive, non-transferable right to use it while your account is active. If you send us suggestions we may use them without paying you.

9. Warranties and liability

Crew Anvil is provided "as is" and "as available". To the extent the law allows, we do not give any warranty other than those that cannot be excluded, and we are not liable for lost profits, lost business, lost data, or indirect or consequential loss. Our total liability to you for all claims in connection with the service is limited to the amount you paid us in the 12 months before the claim (or 100 US dollars if you paid nothing).

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

10. Changes to these terms, and who runs the service

We may update these terms. For changes that matter we will email the account owner at least 30 days before they apply. If you keep using Crew Anvil after that date, the new terms apply.

We may transfer this agreement, and the running of Crew Anvil, to a company that takes the business over or that we set up to run it, as long as it takes on the same commitments to you, including those about your data. We will email the account owner before the transfer. You do not have to sign anything again, and you may cancel if you object.

11. Law and contact

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. Contact us at office@crewanvil.com or 3959 Fairlands Drive, Pleasanton, CA 94588, United States.